Refund Policy


Tickets must be purchased through the website downloading the PDF voucher once payment has been made successfully. It is necessary to bring the printed voucher or show it on your mobile phone in order to start the activity.

Payments can be made through our virtual POS using Visa and Mastercard. In case of doubt, the user can call 935 197 021 or write an email to [email protected]



Cancellations must be notified in writing to [email protected] within a maximum period of 14 days from the time of the online purchase. Cancellations informed by any means other than email will not be accepted. In this email, the order ID must be stated, adding name and surname, date, contact details and account number.

The user will be entitled to a full refund of the registration fee provided that the cancellation conditions are met. The facility will have a maximum of 14 days from receipt of the refund request to make the refund. 100% of the amount will be refunded by bank deposit.

In the event of unforeseen force majeure (illness or long-term injury) that prevents attendance on the day booked, the date of the booking may be changed if 24 hours’ notice is given.

On the day of the booking and once you arrive at the facility, the money will not be refunded in the event that the user finally decides not to use the room, whether or not the activity has started.